Instead of fried chicken, netizen Alique Perez received a “fried towel” from a fast food chain delivered via a food delivery courier.
Furious of what happened, she posted photos on her social media account to express her disappointment.
“Ordered chicken for my son, while I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel,” she said in a Facebook post.
Fried towel, isinumbong ng netizen kay idol Raffy Tulfo
Dumulog sa programa ni Raffy Tulfo ang customer na nakatanggap ng fried bimpo imbes na fried chicken.
Ikinuwento niyang may isang customer din umano na nakipag-ugnayan sa kanyan na nakatanggap naman ng wipes imbes na fried chicken.
Upang masiguradong hindi siya makakasuhan ng fast food kung saan siya nag-order ng fried chicken kumunsulta na umano sa abogado ang netizen na si Angelique Perez.
Sa programa ni idol Raffy Tulfo at itinanong ni Angelique kung may pananagutan ba ang nasabing establisyemento sa kanila.
Klinaro naman ni idol Raffy na walang kasong pwedeng isampa kay Angelique dahil ang post niya ay hindi para manira kundi para sa awareness ng lahat.
Pahayag ng Jollibee
Naglabas ng pahayag ang Jollibee hinggil sa reklamo ng isang customer na nakatanggap ng deep-fried towel sa halip na fried chicken.
Isasara muna ang Jollibee Bonifacio-Stop Over branch nang tatlong araw para siyasatin ang compliance nito sa mga patakaran.
“This is really disturbing… How the hell do you get the towel in the batter and even fry it!?!? Yung totoo? I really thought that the post complaining about weird stuff in their orders were just all made up, now I know that it really happens!” she added.
Ito naman ang reaksyon ng mga netizens:
“Kung hindi man ito Sabotahe ng mga crew, malamang.. may nagprank na isang crew sa kanyang kasamahan, sa kasamaang palad, naisama sa mga orders para sa customers…. Sakit sa ulo nito.. tskkk”
“Sir Raffy, I was once a crew in Jollibee though I was assigned in the pantry section in 2008 while my husband has experience in grill and fry. That is very much impossible to happen sir with the process and standard operating procedures of Jollibee. Sa breading mix pa lang po, makikita na kung towel o chicken ang nilalagyan mo ng mix kahit basa yung towel. These were mixed using clean hands. Malambot ang towel while chicken has bones. Makikita mo talaga ang difference. If it is not intended to fry, the towel will spread out because it is dropped in a large frying machine with hot oil but if the intention is to fry a towel, the crew can fold it on purpose to make it look like a thigh part chicken.”
“But when ate talks about consulting a lawyer, hindi naman libre ang abogado di ba? Straight to the point, you want money as damages just be honest at tapos ang usapan. Nakakapagod din ang maraming pasikot sikot. You wont go to any media if gusto niyo lang ng public apology”
“On my own opinion, I think that chicken towel was used as their marketing purposes ( like taking pictures and upload it to social medias) to attract more customers and to show standard and perfect chicken. As We can see in the video it really looks like Jollibee Chicken however maybe due to mishandling of that sample it was wrong served . We know Jollibee brings joy of eating to everyone still Chicken Jollibee is the best for me! But still they have to manage this situation as excellent as they can. I can feel the pressure and stress of the management team as I have worked in a fast food chain before and I know how does it feels to be in their situation.”
“Oh no🤦♀️ Nakaka shocked naman only chicken joy is my favorite.grabe naman yong gumawa nyan. Marahil nga gusto sirain ang jollibee. Sabotage or Inggit? Alam kasi na all times favorite ng pinoy.”
“Sabotahe yan klarong klarong,Uhmm Jollibee check all ur Cctv’s sa day na nayon para mahuli ung accountable kong meron man or I think while sa pagluluto tas aksidenteng naswipan ng kamay na di na napansin at Hinalo na kaagad.don’t worry Jollibee IKAw pa rin ang Number 1 Comfort food sa Puso ko walang makakatalo”